Art Supplies and Home Postage and Returns Policy
Orders over $99AUD are subject to free postage, providing the weight doesn't exceed 10kg and does not include stretched canvas larger than 60x60cm - Free shipping is not offered in conjunction with any other promotions or discounts*
For all orders under $99AUD we offer flat rate shipping of $9*
*Standard Parcel Post or Courier Service
Australia Wide “Express Postage”
If you require your order urgently, select the “Express Delivery” from the shopping basket page. If you place the order before 12pm your order will be dispatched the same day (excludes weekends and public holidays) and will be guaranteed for delivery the next working day in most cases however if outside the Australia Post Express Post Network then your parcel may take two to three working days (excludes weekends and public holidays)
Express Post Australia Wide is $19.95 flat rate**
**Subject to fitting into an Australia Post Express Post Flat Rate Satchel (500g, 3kg or 5kg Prepaid Express Post Satchel).
Express Post for Parcels can be quoted on a case-by-case basis.
Posting to the Rest of the World (Other than Australia):
We deliver parcels world wide all the time. Costs vary depending on countries and the weight of the parcel being sent. Also note the price quoted is for Shipping Only and does not include any fees or government taxes/treatment of product associated in accordance to your Customs and Quarantine regulations. Feel free to put through your order and, if you are not happy with the postage costs, let us know and we can cancel the order for you. Otherwise, just ask us for a quote.
All international purchase will have to be invoice separately by our office prior to payment.
A rough guide on postage costs:
Sending as a letter, which means it will fit into an A4 Envelope and not thicker than 18mm and less than 250g - no tracking is available for this service.
Parcels under 500g to the rest of the world are sent via Australia Post Standard with Signature or Pack and Track Service.
*For every 250g there is an additional cost of $8.00. Your delivery charge will be calculated once your order has been received and picked at our warehouse. The delivery charge will then be invoiced to you and once payment has been received your parcel will be dispatched the following day (excluding weekends and public holidays).
If you don’t want it, send it back to us within 90 days of ordering and we’ll happily refund the value of the goods. Postage charges will not be refunded on unwanted items. To be eligible for a refund the goods must be unopened or unused in any way at all. We must be able to resell the goods for full value once returned to us. If returns arrive in poor or unsalable condition the refund will not be available. You are responsible for ensuring the goods are returned to us. Art Supplies and Home will not be liable for returns that are lost in the post or lost for any other reason.
PLEASE SEND ALL RETURNS TO
PO BOX 1772
BROADBEACH QLD 4218
We will contact you if there are any problems with your order!