ASAH Privacy Statement

Art Supplies and Home respects your privacy and will keep all of your personal details secure and confidential. Any information you submit is used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law. Your information will be used to process orders only. Any email address given can be used for remarketing purposes including contacting you for reviews of your product and letting you know about products, sales and promotions that may be of interest to you. 

Art Supplies and Home regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all art supplies and home users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Joshua Cram at +617 5594 3788.

Should you wish to be removed from our mailing list, please email us at  [email protected] with "Unsubscribe" in the subject line.

 

In order to use the art supplies and home online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by art supplies and home is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service
Any details collected from art supplies and home customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at [email protected]
If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]
If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Art Supplies and Home uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected] You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Art Supplies and Home may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. art supplies and home does not share any information with third parties for any unknown or unrelated uses.
Links on the Art Supplies and Home site to external entities are not covered within this policy.
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Art Supplies and Home uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.
  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by art supplies and home or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within PayPals bank-grade data centre, further protecting your credit card data.
  • PayPal is an authorised third party processor.
  • PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by art supplies and home.
For more information about PayPal and online credit card payments, please visit www.paypal.com.au.
If ordering online, you will receive an email confirmation from PayPal containing your payment details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Post within Same day; however if goods are unavailable delivery will take a little longer.If you wish to query a delivery please contact us at [email protected].
If for any reason you are not completely satisfied with your purchase we will give you a 1 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. art supplies and home will not be responsible for parcels lost or damaged in transit if you choose not to insure.
 

 

For more information please contact us with any enquiries on (07) 5594 3788